Dr. Alfred Ouma Shem is the Chief Manager and Head of Research & Strategy Department of the Retirement Benefits Authority (RBA), Kenya from April, 2014. He was previously the Manager, Financial Inclusion Section of the Financial Inclusion & Stability Division in the Research & Policy Analysis Department of the Central Bank of Kenya (CBK) where he worked for six years from 2009. He worked as a Policy Analyst at the Kenya Institute for Public Policy Research & Analysis (KIPPRA) in the Macroeconomics Division. He has been a Senior Lecturer of Economics at Moi University, Kenya; a Lecturer of Economics at Egerton University, Kenya; a Research Fellow at the Institute for Development Studies of the University of Nairobi, Kenya. He studied for his PhD in Economics at the University of Cologne, Germany after doing his Masters degree in Economics and Bachelors degree in Economics & Business Studies at Kenyatta University, Kenya. He has researched widely on issues of financial economics particularly on Financial Inclusion and Microfinance, which drives his main research interests. He is now focused on growing pension coverage in the country, a financial service whose access is still quite low in Kenya. Besides his publications on financial inclusion issues he has also published in other areas of economics such as Monetary Policy, Social Policy and Financial Stability among others.

Dr. Alok Pande is presently the Additional Director General in Prasar Bharti –India’s Public Broadcaster and is also the Internal Financial Advisor (Chief Financial Officer) in All India Radio.

Dr. Alok Pande has worked as Director in the Department of Financial Services, Ministry of Finance for more than five years. There, he was also the Additional Mission Director of the Pradhan Mantri Jan Dhan Yojana (PMJDY) which is a flagship scheme of the Government of India for financial inclusion . The PMJDY has been hailed as one of the big successes of the Government by the Prime Minister of India himself.

Dr. Pande has more than 21 years of experience in the Government of India where he has worked in different capacities. His area of interest as well as experience has been that of ensuring Financial Inclusion. He did his graduation in Mechanical Engineering from National Institute of Technology, Allahabad and then joined the Civil Services of India in 1994. He completed his Doctorate from IIM Bangalore in the area of Corporate Finance . Dr. Pande has several publications to his credit including two in the prestigious Journal of Corporate Finance and Journal of Financial Markets

His PhD thesis was awarded by the National Stock Exchange ( NSE) for being the best thesis in financial economics.

Dr. Pande has also worked as a Board Member of a Public Sector Bank in India for five years where he ensured highest standards of Corporate Governance.

Astrit Hado is the Director General of Social Insurance Institute (SII) of Albania. He is charged with the responsibility of administering the public Social Security System. Prior to this he has worked as Deputy / Director General for more than 9 years and Director of Integration, Reforms, Agreements and Social Research Department at the same time. He is the co-author of the pension reform design in Albania which is implemented since January 1st 2015. He has been charged with the responsibility of coordinating the design and instrumentalization of various reform initiatives and informatization process. He has also been negotiator for the bilateral agreements on social security for the last 6 years. He holds the MPA degree (Tirana University and Nebraska University) and he is following the Ph.D in Tirana University. He has been a member of the Board of the Albanian Financial Supervisory Authority (AFSA) for 3 years and he has been part of establishing and implementing the rules and regulations of voluntary private pension funds. He has been overall project coordinator of the Social Service Delivery Project financed by World Bank for modernization of social insurance in Albania. He participated in conferences on pension issues, in which he shared the experience of the Albanian pension reform with other participants. He is an author and co-author of publications in the field of pensions.

Audia Bacchas is a Senior Pension Analyst in the Regulatory and International practices of Morneau Shepell where she has garnered knowledge on varying aspects of the Canadian pension landscape and conducts various assignments for Caribbean Regulators (both offsite and onsite). She is a contributing author to the Morneau Shepell Handbook of Canadian Pension and Benefit Plans.

Audia was formerly employed to the Financial Services Commission (FSC) in Jamaica for eight years. She was involved in numerous initiatives at the FSC in the early stages of operations, such as reviewing industry comments on the draft pension legislation and reviewing Trust Deed and Rules for technical issues. She has extensive experience in offsite (risk based assessments) and onsite examinations and plan wind ups while at the FSC.

She holds a master’s degree in Business Administration from the Manchester Business School (UK), a Bachelor of Science in Business Administration (Accounting) from the University of Technology (Jamaica) and a Retirement Plan Associates designation (Canada).

Charlotte Clarke is the Director for Private Pensions at the Department for Work and Pensions in the UK Government. She is responsible for the Automatic Enrolment Programme, working with colleagues from the Pensions Regulator and NEST. Automatic enrolment has seen participation in pensions rise so that 66% of all employees are active members of a pension scheme, compared with just 47% in 2012 before the roll out started. Over 6.5m workers are now saving into a pension who were not saving for their retirement before.

Charlotte is a civil servant by background. Aside from her work on pension reform she has also been head of the Child Poverty Unit and worked on major reforms for labour market and disability. Prior to her current role she was head of Pension and Savings at HM Treasury.

Chinelo Anohu-Amazu is the former Director General and CEO of Nigeria's National Pension Commission, (PenCom). A government agency, PenCom is statutorily charged with the responsibility of regulating, supervising and ensuring the effective administration of the pension industry in Africa's largest economy. With a contributor network of over seven million individuals enrolled under the Contributory Pension Scheme and pension funds assets in excess of 25 Billion USD, the Commission ensures that assets are invested efficiently and transparently.

A highly accomplished public servant and administrator, Chinelo had a sterling multi-jurisdictional career in the private sector and commenced her public service career in the year 2000 as an Adviser at the Bureau of Public Enterprises (BPE). She served as a member of the Pension Reform Committee that introduced the Contributory Pension Scheme through the Pension Reform Act (PRA) 2004 and received a Presidential Commendation for work done. She was subsequently appointed as the pioneer Commission Secretary/Legal Adviser of the National Pension Commission and spearheaded a major review of the PRA 2004 which culminated in the enactment of the PRA 2014.

Chinelo holds a Masters Degree in Telecommunication & Information Technology Law from the London School of Economics, a Bachelor of Laws Degree (LL.B) from the University of Nigeria and earned a B.L from the Nigerian Law School. She has also attended several Executive Education Programs at the Harvard University Kennedy School of Government, the London Business School, the Columbia University Graduate School of Business and the Wharton University Business School.

Darren Ryder has 28 years experience working in the public sector, across a wide range of tax and social policy areas. These include child support, business and individual tax, and retirement savings -pensions. Darren has also worked on major reforms across New Zealand and the UK, along with sharing his expertise of these models with the World Bank and countries they partner with.

  From 2005 to 2011 Darren gained broad hands on experience as a senior manager with the KiwiSaver programme - New Zealand Retirement savings, through all of the business case, procurement, design, implementation and operational phases. Darren managed the implementation of KiwiSaver, a highly successful large scale reform project, that has seen over half of the New Zealand population enrolled into a retirement scheme, with now over $28b NZD in assets already accumulated.

Darren has extensive operational , leadership and organisational management capability , undertaking the KiwiSaver National Manager role. Darren was also responsible for the programme management of a large scale national restructure of the New Zealand Tax Office service operations in parallel with running a number of compliance and enforcement teams across tax and social policies.

Darren is currently the strategic planning manager at the Pensions Regulator in the UK, involved in the design and highly successful implementation of automatic enrolment and workplace pensions reforms. This has already seen over 6 million new pensions savers enter the market. ‎Darren's’ design and operational expertise is invaluable in assisting with transforming policy leading business operations. Darren also has a range of experience working across government, managing national audit office and programme reviews. Darren has a wealth of experience managing stakeholders as well as the critical management of risk, and working with outsourcing partners.

David Tuesta works in the Financial Regulatory Unit of BBVA Research. He is Lead Economist of the Financial Inclusion Unit, responsible for conducting research and to introduce recommendations for Emerging Economies in financial regulation, banking, insurance, pension reform and long-term financing issues for infrastructure projects. Previously, David Tuesta was Member of the Regulatory Board of Energy and Mining - Osinergmin in Lima, Director of the Economic Studies Department at the Ministry of Economy and Finance of Peru- National Tax Office in Lima, Consultant of the Inter-American Development Bank in Asuncion-Paraguay and Economist of Apoyo Consulting in Lima. He participates on a regular basis in joint research projects with the Inter-American Development Bank, the World Bank and the Organization for Economic Cooperation and Development. He is author, editor and contributor to books published by international publishing houses and has several articles in scientific indexed journals. He is a member of the Econolatin Network at the prestigious Klein Institute of Universidad Autonoma de Madrid in Spain. He has given lectures at University Autonoma de Madrid in Spain, at the Economics School of Universidad Católica del Peru and at the Graduate School of Universidad de Lima. He has been speaker in different conferences organized by governments, international financial institutions, central banks and other relevant fora. He obtained his MA in Public Affairs & Economics at the University of Minnesota in the United States and his PhD and BA in Economics at Universidad Catolica del Peru.

Dr Dorothee Franzen is Managing Director Germany at Avida International where she advises institutional investors on organisational performance and governance. Previously, Dorothee was head of pensions research at Allianz Global Investors. She managed a broad research programme and helped to develop the company’s strategic pension policy. Prior to joining Allianz Group, Dorothee held senior roles at HypoVereinsbank in economic research and strategic planning.

Dorothee has been in economics and pensions research for three decades. Her work is focused on pension regulation and governance as well as pension investment and risk management. Dorothee worked with the OECD on an international project on the impact of regulation on pension funds’ investment strategies. She also helped MetallRente, Germany’s largest pension scheme, to better understand the savings behaviour of their members and improve their governance. She is Director of the ‘Allianz-Oxford Pensions Conference’, an international pensions conference which held annually at the University of Oxford. Dorothee has published various papers and articles on pension issues.

Dorothee holds a ‘Diplom’ in economics from the University of Munich. She received her DPhil in economic geography from the University of Oxford. She is Visiting Research Associate at the Smith School of Enterprise and the Environment, University of Oxford.

Dr. Edward Odundo is a lecturer at the University of Nairobi, School of Business and a Consultant in Pensions, Tax, Corporate Governance and Financial Services. He is the former Chief Executive Officer of Retirement Benefits Authority (Kenya), honoured by former President, His Excellency, Hon. Mwai Kibaki, with The Moran of the Order of The Burning Spear (MBS). He holds a PhD in Business Administration (Strategic Management) from The University of Nairobi, MBA degree in Strategic Management and Marketing and a BSc. Degree in Finance and Accounting. He is also an alumni of Harvard University, John F. Kennedy School of Government (HSB), London School of Economics (LSE), and holds membership of several professional bodies. He has spoken on topical issues globally on management, tax, pension and corporate governance at the invitation of the World Bank, IOPS, AfDB and OECD. He lives in Nairobi and has published a book ‘The Doctrine of Strategic Planning’.

Elisabeth Rhyne is managing director of the Center for Financial Inclusion at Accion, a research and action center for collaboration on challenges confronting the microfinance and financial inclusion sectors. At the Center, she co-founded the Smart Campaign, a global effort to embed client protection principles and practices throughout the microfinance industry. As senior vice president of Accion from 2000-2008, Ms. Rhyne led Accion’s initial entry into Africa and India. Ms. Rhyne has published numerous articles and books on microfinance, including Microfinance for Bankers and Investors, Mainstreaming Microfinance, and The New World of Microenterprise Finance (co-editor). Ms. Rhyne was director of the Office of Microenterprise Development at the U.S. Agency for International Development from 1994 to 1998. She holds a master's and Ph.D. in public policy from Harvard University and a bachelor's degree in history and humanities from Stanford University.

Mr Eric Rwigamba is the Director General of the Financial Sector Development for the Rwanda Ministry of Finance and Economic Planning. In this capacity, he oversees all financial sector (Banks, MFI, SACCOs, insurance, pension and capital markets) policies, reforms, strategies and legislative framework. Before joining the Ministry, he was the Technical Manager for Access to Finance Rwanda (DfID, WB, KFW funded program). He also served as the General Manager for GroFIN Rwanda (SME fund); the Country Head for Audit and Compliance at Ecobank Rwanda and as Audit Senior at Ernst Young, Uganda. Eric has diversified 14 years expertise in the development and implementation of Financial Sector policies, Strategies, Legislations and corporate Business planning. He is well vast with Finance and accounting, Budgeting and control, SMEs investment, and Auditing, investigation as well as Due diligence. He is a Board member of the Development Bank of Rwanda (BRD), a Board member and vice chair of Capital Market Authority (CMAC), and Advisory Board member of the Financial Intelligence Unit. He holds an MBA in Finance, Bachelor of commerce and is also an ACCA finalist.

Ernesto has over 20 Years international experience, working in US and Mexico as a regulator, supervisor and as a consultant. Over the last 13 years he has worked at Consar, the pension’s supervisory and regulatory authority in Mexico, where he currently holds the position of General Director of Regulation and Financial Inclusion, largely charged with creating regulation that will nudge pension savings and create awareness of the importance of long-term savings among Mexicans through the use of technological innovation in regulatory tools and operations management among Afores, the pension’s administrators.

During his time at Consar he has played a key role in major financial sector reforms, such as the design and implementation of regulatory reforms focused on increasing savings, including demand–side (behavioral changes) and supply-side (channels) regulation, unemployment benefit reform, and the civil servants’ pension reform in 2007. He has been in charge of regulatory changes and implementation to incorporate biometrics in the pension system focused on reducing overall long term financial sector expenses while facilitating payment processes, as well as coordinating the pension system participant’s various interactions among the different Social Security Institutes in Mexico.

Before working in the public sector, he was a consultant for more than 8 years managing and developing leading technology solutions for the financial, telecommunications and entertainment industries in different firms in the US, including Cygent, Viant, Cambridge Technology Partners, as well as the Information Sciences Research Institute (ISI).

He has participated in various conferences hosted by the World Bank, IADB, the International Center for Pension Management, among other institutions. As well as a lecturer at different courses including the Core Course on Pensions for the World Bank, and New Paradigms of Financial Inclusion for the Boulder Institute of Microfinance.

Gautam Bhardwaj is an Ashoka Fellow and promoter-director of pinBox Solutions (www.pinboxsolutions.com), a Singapore-based global social enterprise focused on digital pension inclusion in developing countries. He has over two decades of experience working extensively with governments, regulators, mainstream financial institutions and multilateral aid agencies across several countries on pension policy formulation, system design and implementation of inclusive pension programs targeting low income, non-salaried workers. Gautam pioneered the concept of “micro-pensions” in 2005 and established a unique social enterprise focused exclusively on assisting financially excluded and unbanked individuals to accumulate micro-savings for their old age. This social enterprise achieved ~1.5 million voluntary micro-pension subscribers across ~100 districts of 15 Indian States by 2015. He has led many World Bank, ADB and UNDP projects related to pension inclusion and has served on several government of India committees on postal, pension, tax and financial sector reforms. At pinBox, Gautam is presently working in Rwanda, India and Bangladesh on designing a replicable and inclusive model and technology platform for contributory microPension programs.

Gonzalo Reyes is a Senior Economist for the Global Practice of Social Protection and Labor at the World Bank, where he has advised the governments of Colombia, Ecuador, Jamaica, Trinidad and Tobago and Turkey among others and carried out analytical work on pensions and social insurance. He holds a Ph.D. in Economics from Harvard University and an undergraduate degree on Economics and Business from Pontificia Universidad Catolica de Chile. Prior to joining the World Bank he was Head of the Research Division at the Pensions Supervisory Authority of Chile (Superintendencia de Pensiones). During that period he lead a team in charge of supporting the analytical work and development of policy proposals in the Pension Reform Process of 2008 and the legal amendments to the Unemployment Insurance system implemented in 2009. He has also published research articles and written book chapters on pensions systems, unemployment insurance and social protection systems and participated in international seminars on these topics.

Javier Bronfman holds a PhD in Public Administration and Policy from American University, Washington D.C., United States of America. He received his Master of Public Administration from Wagner Graduate School of Public service New York University in 2007. His research and teaching includes public policy analysis, microeconomic development, poverty, inequality and social policy. He has worked as an economist at the World Bank and as a consultant for the Inter-American Development Bank and the United Nations Development Programa. He has also advise several governments in different areas related to social policies. His work as an international consultant ranges from pension reform in Trinidad and Tobago to poverty measurement and social program targeting in Indonesia. He teaches poverty and public policy, economic development and microeconomics. Since January 2016 he is Director of the Master Program in Economics and Public Policy at Universidad Adolfo Ibáñez in Santiago, Chile.

John Ashcroft was a senior manager at the UK Pensions Regulator from 2003-2008 and for most of that time inaugural president of the International Organisation of Pension Supervisors (IOPS). He is now an independent consultant specialising in the regulation and supervision of private pensions worldwide. He also serves on the pensions and insurance advisory panel of the Toronto Centre. His assignments have included: for the IOPS and OECD authoring or joint-authoring several working papers on pension supervision; leading on the risk based pension supervision component of technical assistance projects in Albania, Brazil and Costa Rica, Macedonia and Turkey, for the World Bank or European Commission, helping to draft a new Pensions Act for Guyana. He is also co-author of the World Bank’s Outcome Based Assessment Framework for pensions and several of its publications on implementing risk-based supervision. He has been helping to lead numerous courses on pensions supervision located over five continents.

Kamer Karakurum-Ozdemir is a Senior Economist in the World Bank’s Middle East and North Africa Department. Prior to her latest position she was based in the World Bank’s Ankara office as the Senior Economist for Turkey. Karakurum-Ozdemir has led policy-focused research on the various structural aspects of the Turkish economy including informality, domestic savings, financial literacy and export competitiveness. She has also worked on World Bank’s lending operations in Turkey as well as in Central Asia. She holds an M.S. degree in Economics from the Middle East Technical University in Ankara and a Ph. D in Economics from Boston College, USA.

Dr. Kavim V Bhatnagar has an in depth knowledge and broad based experience in designing, developing and articulating inclusive pension systems in developing countries like India, Nepal, Bangladesh (Ongoing), Rwanda, Cambodia etc. and has vast experience of implementing inclusive contributory and co contributory pensions for the poor in India.

A specialist in development economics, social protection, social security and inclusive growth, he brings to the table a unique combination of an ex Indian civil servant (voluntarily retired in 2012) with a broad canvas on strengthening public financial management in social protection policy and strategy; a researcher and a writer, a consultant on PFM pension reforms and social protection and implementer of inclusive pension reforms –formal and informal sector. His achievements include Micro Pension Innovation in India including designing, innovating, testing, rolling out and implementing individual account based co/contributory micro pensions for the working poor and labour classes. An MBA and a PhD in Management (Pension Economics) he is well accomplished with vast research, consulting and implementation experience and has written extensively on inclusive finance, pension and development sector in refereed journals; presented several research papers at national and international conferences and has made substantial impact on Public Policy Domain and Governance. He is also a visiting faculty at the South Africa based Economic Policy and Research Institute (EPRI), National Academy for Training and Research in Social Security, Ministry of Labour, Government of India; Indian Institute of Management, Ahmedabad (IIMA) Bangalore (IIMB), Indore (IIMI), Institute of Chartered Accountants of India (ICAI) and has rendered consultancy on projects to the ADB, DFID, KfW, UNDP, World Bank, etc.

Krishnan Narasimhan has over two decades of core life insurance domain experience having served in responsible Managerial positions with Life Insurance Corporation of India (LICI) in India and other countries including as Country Head of LICI in Fiji. He was instrumental in launching the first ever microinsurance product in the Pacific in 2011. His engagement with financial inclusion began in Fiji where he served as one of the founding members of the National Financial Inclusion Task Force in 2010 and also chaired the Financial Literacy working group from 2010 to 2012.

He is currently the Deputy Programme Manager for the Pacific Financial Inclusion Programme, a joint UNDP/UNCDF initiative. Based in Suva, Fiji PFIP operates in six Pacific countries (Fiji, Papua New Guinea, Samoa, Solomon Islands, Tonga and Vanuatu). Prior to the current assignment, Krishnan was the Financial Inclusion Specialist with the United Nations Pacific Financial Inclusion Programme (PFIP) based in the Solomon Islands.

Krishnan holds Post graduate qualifications in Human Resources and Business Management (MBA). He also has International Expert Certifications in Microfinance, Climate Change and Renewable energy finance from the prestigious Frankfurt School of Finance and Management. He has attended a number of global seminars, workshops and training programs on Micro insurance, Pensions, Risk management, Micro and SME Banking besides being a speaker/resource person at several international seminars and conventions.

Michael Hafeman is an actuary and independent international consultant. He provides policy and implementation assistance to national, regional, and international organizations on a variety of issues related to the insurance and pensions sectors. He builds capacity on financial regulation and supervision and contributes to the sound development and operation of financial services by advising governments on a range of other issues. Mr. Hafeman is a director of the Toronto Centre and chairs its Insurance and Pensions Advisory Board. He also serves as a member of the International Relations Council of the Canadian Institute of Actuaries.

Mr. Hafeman previously worked in the Canadian and U.S. financial sectors, including serving as Assistant Superintendent at the Office of the Superintendent of Financial Institutions Canada, managing partner of the Toronto pension practice of a major consulting firm, and president of a life insurance company. He has also served as a member of the Public Interest Oversight Board, which oversees the public interest activities of the International Federation of Accountants, and Canada’s Auditing and Assurance Standards Oversight Council.

Mr. Hafeman received a B.A. in Mathematics and Economics from the University of Minnesota – Duluth in 1974 and became a Fellow of the Society of Actuaries in 1977, a Member of the American Academy of Actuaries in 1979, and a Fellow of the Canadian Institute of Actuaries in 1990. He was recognized as a Distinguished Fellow by the International Association of Insurance Supervisors in 2007 and as a member of the Swenson Academy of Science and Engineering by the University of Minnesota – Duluth in 2009.

Mike is responsible for global business development and client service for CEM’s investment and administration benchmarking clients. Prior to joining CEM in 1999, Mike had 12 years of pension and life insurance marketing experience. He started his career in education as a basketball coach and lecturer at Laurentian University. Mike has an undergraduate degree in Physical and Health Education from Laurentian and a Master of Business Administration degree from the Richard Ivey School of Business, University of Western Ontario.

CEM Benchmarking is an independent provider of objective cost and performance benchmarking information and best practice insights for pension and sovereign wealth funds worldwide. We firmly believe ‘what gets measured gets managed’. CEM helps over 150 of the world’s top 300 pension schemes understand and manage their costs and performance. CEM is also a leading data source provider to international academics and furthers research in the investment industry. Further information about CEM’s benchmarking services, databases, and research is available at: www.cembenchmarking.com

With more than 30 years of experience as a civil servant and consultant in different areas of Public Financial Management, Mr. Mohammad Muslim Chowdhury is the Additional Secretary at the Finance Division of Ministry of Finance of Government of Bangladesh. He has lead the initiatives in the Public Sector Financial Reform and holds in depth understanding of government systems, budgeting, accounting and auditing process and is currently actively engaged in a supervisory role in IFMIS (iBAS++) implementation. He was also actively involved in initial formulation and implementation of PPP Framework in Bangladesh and drafted the PPP Strategy and Policy 2010, issued by the Government of Bangladesh. A Postgraduate in Accounting from University of Chittagong and an MSc in Finance with Distinction from University of Birmingham, UK, he has worked as PFM reform Consultant with World Bank and DFID financed projects of Ministry of Finance and Ministry of Road Transport and Bridges. Mr. Chowdhury has served as Director in the Board of Directors of Bangladesh Krishi Bank, Sonali Bank Ltd (acting Chairman), Titas Gas Transmission and Distribution Company Ltd. Eastern refinery Ltd and Dhaka BRT Company Ltd as Government nominated Director. He was also a Council Member of ICMAB and National Heart Foundation. He was the first MD and CEO of Government owned Infrastructure Financing Company BIFFL. He was a Director in the Board of Directors of SAARC Development Fund (SDF), Bhutan.

Mrs. Nicolette Jenez was appointed as Deputy Executive Director of the Financial Services Commission of Jamaica effective July 17, 2017. In this role, she works with the Executive Director to lead an effective and consistent regulatory programme that provides adequate safeguards for insurance policyholders, members of private pension plans and the investing public.

Mrs. Jenez joined the FSC as Senior Director, Pensions in April 2005. Her professional experience in the financial services sector spans several years in the banking industry, which includes her tenure at the Bank of Jamaica and later serving in middle management at Citibank and senior management at Pan Caribbean Merchant Bank. She also worked in management consultancy and auditing while employed to audit firm Deloitte and Touche and served as Vice President of Pension Administration and Pension Marketing with First Life Insurance Company Limited and Life of Jamaica (now Sagicor Life Jamaica Limited) respectively.

Mrs. Jenez is currently serving her third term as President of the Caribbean Association of Pension Supervisors (CAPS), a regional body comprising pension regulators from 20 Caribbean nations.

Mrs. Jenez holds a Bachelor’s Degree in Management Studies and a Master’s Degree in Accounting. She also holds professional designations as a Chartered Accountant in Jamaica and as a Certified Public Accountant in the United States of America. She recently completed the International Diploma in Governance, Risk and Compliance from the International Compliance Association.

Parul Seth Khanna heads the non-profit microPension Visa Lab, an India-based pension and social security inclusion R&D hub. She has extensive experience in conceptualizing and implementing innovative financial literacy models and strategies, as well as technology-led outreach platforms for micro-pension and micro-insurance inclusion. Parul developed and implemented "gift-a-pension", the first P2P eCommerce platform globally for pension and insurance inclusion of home help (maids, drivers, guards, cooks) and blue-collar workers in garment export units. In 2013, Parul developed a financial literacy program for truckers that delivered retirement literacy to nearly 16,000 truck drivers at India's largest transport hub on the outskirts of New Delhi. Parul also set up fully equipped retirement literacy centres in Delhi, Tamil Nadu and Gujarat. She spearheaded a pilot pension and payments inclusion project targeting highly excluded tribal communities under which several hundred tribals opened pension accounts and began regular contributions using a prepaid card developed with VISA. She also helped develop a scalable mechanism for delivering an integrated pension and social security benefits package to workers in garment export units involving at-work retirement literacy group meetings, national-ID based eKYC, paperless enrollments and cashless (prepaid cards based) electronic pension contributions by workers without bank accounts. She is currently advising the governments of India and Rwanda on pension outreach, retirement literacy and voluntary coverage strategies. Parul has ~10 years of experience as a journalist at BBC, CNBC and NDTV.

Paul is a Director at CEM Benchmarking and oversees the business development and management of CEM’s Latin American clients as well as for a select group of North American pension investment and administration benchmarking clients.

Paul has held leadership roles within the Pension and Investment industries both in Canada and Latin America providing him extensive experience within these industries in areas such as asset management, operations, risk management, mergers & acquisitions, and financial advice & planning.

As a Vice President of the Ontario Municipal Employees Retirement System (OMERS) pension plan:

• Accountable for the oversight of client-facing support and education functions provided by a team of 50 individuals serving over 450,000 members, 950 employers, and various other stakeholders.
• A key leader in the successful implementation of a new pension operations platform supporting a shift from a transaction driven business model to a client service delivery model.
• Accountable for the development and implementation of a team supporting Pension Operations in areas such as quality assurance, risk management, and knowledge management.

As the Director of Pensions for Scotiabank, International Wealth Management:

• Accountable for the creation and implementation of a new Pensions area responsible for governance and oversight of Scotiabank AFPs and AFORE assets in Latin America.
• Created a centre of excellence and best practices focused on leveraging knowledge, skills, products and operational platforms between Scotiabank institutional asset management companies both in North America and Latin America.

Paul holds a Bachelor of Commerce in Finance from Ryerson University, is a Chartered Investment Manager (CIM®), and is a graduate of the Schulich School of Business International MBA program where he specialized in Finance with a regional focus on Latin America.

Paul is a Director at CEM Benchmarking and oversees the business development and management of CEM’s Latin American clients as well as for a select group of North American pension investment and administration benchmarking clients.

Paul has over 20 years of experience working within the Pension and Investment industry both in Canada and Latin America. He has held various roles providing him a broad experience in operations, risk management, M&A, financial advice & planning and asset management.

Paul holds a Bachelor of Commerce in Finance from Ryerson University, is a Chartered Investment Manager (CIM®), and is a graduate of the Schulich School of Business International MBA program where he specialized in Finance with a regional focus on Latin America.

Raghu Malhotra is president, Middle East and Africa for Mastercard, and sits on the company’s Global Management Committee. Based in Dubai, Mr. Malhotra is responsible for driving the evolution of the company’s technologies and delivering increased value to Mastercard stakeholders across 69 markets.

Mr. Malhotra joined Mastercard in 2000 and has held a variety of leadership roles, spanning General Management, Marketing, Business and Product development across multiple geographies in Asia, Middle East and Africa. He was most recently the Division President, Middle East & North Africa. Prior to joining Mastercard, Mr. Malhotra worked for Citicorp Credit, American Express and ANZ Grindlays Bank in a variety of leadership roles across the Consumer Franchise and Financial Services businesses.

Mr. Malhotra holds a variety of board and advisory positions across international markets. He is a member of the board of directors of INJAZ Al-Arab (JA Worldwide) Middle East and North Africa, an organization focused on building youth entrepreneurial skills in the region, and also has an advisory role in the Rwandan Ministry of Finance and Economic Planning’s Informal Sector Pensions Project.

Mr. Malhotra was ranked as one of the top Indian leaders in the region by Forbes in 2014, 2015 and 2016.

Mr. Malhotra graduated with an honors degree in Commerce from the University of Delhi and earned an MBA from the Melbourne Business School, University of Melbourne. He also has management training from IMD, Lausanne.

Robert Palacios is Global Lead for the Pensions and Social Insurance Group in the Social Protection and Labor Practice of the World Bank. Between 1992-1994, he was a member of the research department team that produced the World Bank’s influential volume on international pension systems, “Averting the Old Age Crisis: Policies to Protect the Old and Promote Growth”. Since 1995, he has divided his time between operational work and research with work in more than two dozen countries in every region of the world. His publications include articles and books on old age poverty, health insurance and a wide range of pension policy issues. Recently, he was part of the team that produced the flagship report on Aging in East Asia entitled “Live Long and Prosper”.

Mr. Galer is a consultant specializing in pension policy, regulation and supervision. He has worked on pension reform projects in Asia, Africa and the Middle East. Mr. Galer was on staff at the Organization for Economic Co-operation and Development (OECD), where he developed best practice guidance for the regulation of private pension funds and worked to establish the International Organization of Pension Supervisors (IOPS). Mr. Galer also has served as the General Counsel to Emeriti Retirement Health Solutions, Senior Counsel at the Investment Company Institute, and on the legal teams at Sun Life of Canada and the U.S. Pension Benefit Guaranty Corporation. Currently, Mr. Galer is Project Team Leader and Senior Pension Adviser at the National Pensions Regulatory Authority, Ghana. Mr. Galer holds a BA from Yale University and a JD from New York University School of Law.

Sekayi Campbell was appointed as Chief Actuary of the Financial Services Commission in November 2014. There, she manages the division responsible for providing advice and guidance on all actuarial matters concerning registered and licensed entities. Ms. Campbell holds a Bachelor of Science degree in Actuarial Sciences from the University of the West Indies and a Master of Mathematics degree from the University of Waterloo. She qualified as a Fellow of the Society of Actuaries and, after gaining experience in Canadian actuarial practice, went on to qualify as a Fellow of the Canadian Institute of Actuaries. She is also a certified Professional Risk Manager.

Ms. Campbell is the Vice Chair of the IAIS’ Financial Inclusion Working Group. Her research interests include economic security issues, particularly for the most vulnerable citizens of our society.

Dr. Shashank Saksena, an Indian Economic Service officer from 1987 batch, has degrees of Master of Arts in Economics and LL.B. from University of Allahabad, “M.Sc. in Macro Economic Policy and Planning for Developing Countries” from the University of Bradford, United Kingdom and Ph.D. in “Agricultural Economics” from Dr. B. R. Ambedkar University, Uttar Pradesh.

Currently, Dr. Shashank Saksena is an Adviser in the Department of Economic Affairs, Ministry of Finance and is involved with formulation of financial sector policy and legislative reforms. He has also worked in the areas of formulation of reforms in the areas of Agricultural Price Policy, Capital Market, External Commercial Borrowings, Banking Sector, Pension Reforms and State Finances in various Central Ministries.

Susy Cheston is an innovative leader with over 25 years of international experience providing a range of financial services to underserved populations. She is currently consulting with the Center for Financial Inclusion at Accion (CFI) on a project that she conceived and launched in partnership with the Institute of International Finance to promote the leadership of commercial banks in financial inclusion. "The Business of Financial Inclusion: Insights from Banks in Emerging Markets," for which she served as lead author, highlights the work of 24 emerging market banks. As head of the Financial Inclusion 2020 (FI2020) initiative housed at CFI, Susy engaged 200 organizations in a global consultative process to articulate a roadmap to financial inclusion which was endorsed by 350 senior public and private sector leaders at a widely acclaimed Global Forum supported by 18 leading organizations, including Citi, MasterCard, the Gates Foundation, Visa, and MetLife Foundation. She has also promoted effective approaches to financial capability, and recently managed the project "A Change in Behavior: Innovations in Financial Capability." She has also engaged in advocacy with policy-makers as co-chair of an industry-wide microfinance coalition and overseen organizational development, product development, policy and research as senior vice president at Opportunity International. As founding executive director of the Women’s Opportunity Fund, Susy launched a model to provide microfinance services to women. She oversaw the program’s global roll-out at Opportunity International, which currently has 4 million active loan clients.

Uluc joined the Turkish Treasury in 1997, where he currently is the head of private pensions. He worked as part of the insurance supervision unit from 1997 to 2001, where his area of responsibility was mostly life insurance supervision with some work concerning non-life insurance. He joined the private pensions team in 2003, where he leaded several key projects including the recent reforms concerning transition to the state matching contribution system (2013) and the auto-enrollment reform. (2016).

Uluc has several national and international roles in addition to his role as the head of private pensions. He is a member of the board of directors of the Pension Monitoring Center, a member of the Bureau of the OECD Working Party on Private Pensions, and member of the executive committee of the IOPS. He holds a B.S. Degree in Business Administration from Hacettepe University as well as an M.S. Degree in Risk Management&Insurance from Georgia State University where he was granted the 2003 Graduate Student of the Year Award. His academic work includes papers presented in National and International Statistics Congresses concerning insurance derivates, motor-insurance reserving models, and insolvency put options.

William Price works for the World Bank on pension regulation and supervision, market structure and investment strategy. His work includes country engagement in all regions and research and development on global best practice. He designed the new Outcomes Based Diagnosis and Assessments for private pension (OBA) and Outcomes and Risk Based Supervision (ORBS) models and has published widely on a wide range of pension issues as well as developing the World Bank’s 6th and 7th Global Pension and Saving Conferences. He is a Program Leader and on the Advisory Board of the Toronto Centre for Global Leadership in Financial Supervision and on the Advisory Board of the World Bank’s 401(k) Pension Plan.

An economist by training, his career included three Budgets as Private Secretary to Gordon Brown and leading the Assets, Savings and Wealth team at the UK Treasury. Will’s financial policy expertise combines with past roles on development, macroeconomics and growth including a spell in the IMF/World Bank policy division in the Department for International Development.

He was previously Head of Policy at the UK's Pensions Regulator, worked with the OECD and IOPS where he was vice-chair of the Technical Committee and was the UK Regulator’s representative on the Board for Actuarial Standards.

He received his first degree from Oxford University and has a Masters in Economics from University College London. He is a member of the Royal Economic Society and Chartered Institute of Insurance. He co-edited the book “Saving the Next Billion from Old Age Poverty: Global Lessons for Local Action” with Gautam Bhardway published in October 2017.

Yves Guérard has been President of the Sobeco Group, Executive Partner of Ernst & Young and Chairman of Ernst & Young (Canada) Actuaries & Consultants Inc. He was actively involved for over 40 years in the areas of actuarial services, life & health insurance, pension, employee benefits, social security programs, assets/liabilities management, risk management and information systems for various clients in Canada and other countries. He has been President of the Canadian Institute of Actuaries, of the Board of Trade of Metropolitan Montréal, Chairman of the Board of the Canadian Chamber of Commerce, member of The Institute for Research in Public Policy, the Montréal Museum of Fine Arts, the Economic Council of Canada and served on the Panel of Senior Advisors to the Auditor General of Canada. He remains Honorary Chairman, Institut Économique de Montréal .

He was elected as Secretary General of the International Actuarial Association from 1997 to 2010. He was responsible for the creation of the IAA Resources and Environment Work Group that he chaired from 2010 to 2012. He is currently a member of the Canadian Institute of Actuaries Climate Change and Sustainability Committee.

From 1996 to 2001, he was Project Director for FISEK, a Canadian Technical Assistance Project in cooperation with the Ministry of Finance in Indonesia to strengthen the non-bank financial sector, pension, insurance and social security as well as the enhancing professional expertise in the private sector institutions. Subsequently he served as senior expert to the team conducting the performance audit of PT Taspen, as expert for the Good Governance review of three major SOE pension plans against OECD principles, and as senior expert in the team conducting a performance audit of PT Jamsostek.

In 2007 he was retained as expert for a Credit Insurance project for the Ministry of State-Owned-Enterprises financed by TAMF (Australia) and as Actuarial expert for a Governance Review of Defined Contribution plans for the Ministry of Finance of Indonesia. In April 2009 he was appointed by the World Bank as staff consultant in relation with the implementation of the Health component of the proposed National Social Security System (Law 40) in Indonesia. For 2011 and 2012 he was appointed by the World Bank as staff for the reform of the Civil Service pension and Savings schemes in support of Bureaucratic reform in Indonesia. From 2013 to 2015 he was retained by ADB as Senior Actuary Specialist to assist the Ministry of Finance and the Planning Agency in the implementation of Social Security Reform, Economic Modeling Capacity Building and Fiscal Aspects of Social Security Reform in Indonesia.

In 2005 he was retained by PIAP, a CIDA funded Technical assistance project to conduct a 3-day Workshop on Social Security Policy in Halong, Vietnam for the Committee on Social Affairs of the National Assembly. In 2009, he was recruited for a Technical Assistance project to Pakistan federal and provincial governments regarding their Civil Service Pension schemes. In June 2013 he was appointed as World Bank staff consultant in relation with the implementation of Universal Health Coverage (UHC) in the United Arab Emirates.