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Parul Seth Khanna from pinBox moderates a panel discussion on Financial Inclusion for the Elderly at the G20 Conference on responsible and sustainable Banking in a digital age at Tokyo, Japan

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Parul Seth Khanna moderated a high-powered panel at the G20 conference at Tokyo. The session included presentations on Shinkin banks and elderly people by Hiroshi Sudo, Senior Managing Director of Shinkin Central Bank and on GPFI’s paper ‘The Role of Digital Financial Inclusion in Preparing for Older Age and Retirement’ by Camilo Tellez Merchan, Head of Research and Innovation at Better Than Cash Alliance. The panel included Mulia Salim, Deputy President Director of PT Bank Tabungan Pensiunan Nasional Syariah (BTPN Syariah), Justin Derbyshire, CEO of HelpAge International and Robin Newnham, Head for Policy and Strategy at Alliance for Financial Inclusion (AFI). The panel discuss challenges of access and adoption of digital financial services by a rapidly greying world population. That reality has knock-on effects for digital evolution in banking. That ‘New Normal’ could lead to falls in the number of bank branches, which may cause further social exclusion, especially for the elderly. Are the elderly ready, keen and able to become digital natives? The panelists discussed if and to what extend are financial institutions ready to serve the elderly.

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